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Customer Sales Associate
Location
Plattsville, Ontario
Description
Location: Plattsville Home HardwareDate Posted: June 25, 2026
Application Deadline: October 31, 2026
The
Customer Sales Associate is responsible for providing prompt, courteous and
efficient service to customers. Advising customers on appropriate merchandise
and related items, processing transactions (cash, credit card, debit card)
using retail software, ticketing and replenishing merchandise, cycle counting,
general housekeeping, loss prevention, merchandising, restocking and staying
current with trends in the industry.
Responsibilities
- Assist
customers in locating merchandise in store, on homehardware.ca and processing
special orders.
- Ensure customers are greeted within 30 seconds of entering the store or your
department.
- Determine customer’s needs by asking open-ended questions.
- Communicate product knowledge to the customer as appropriate.
- Assist customers in locating and comparing merchandise.
- Assist customers with finding all items needed to complete their project.
- Process special orders for non-stock or out of stock items.
- Record customer requests for follow-up when product arrives at the store.
- Assist customers with carrying out of large or heavy items.
- Act as cashier when necessary.
- Follow procedures and maintain standards according to store policy in the
following areas: loss prevention, receiving and pricing goods, merchandise
handling and presentation, housekeeping, reordering merchandise, restocking
shelves and handling cash.
- Advise the designated manager of shortages, damaged goods, back-orders etc.
- Change prices on merchandise, bins, displays, etc.
- Build displays and signage for sales, promotions and other special events.
- Remove sales and promotional displays, prices etc. and rearrange stock
following promotional events.
- Always take appropriate safety precautions when cutting pipe, glass, wire
mesh, making keys etc., and make an effort to minimize waste.
- Help unload incoming trucks.
- Check incoming merchandise against invoices to spot shortages, damaged goods,
back-orders, etc.
- Keep stock in storage area neat, clean, and orderly.
- Participate in regular cycle counting and assist in taking annual inventory
counts.
- Reorder merchandise according to store's buying procedures.
- Attend store meetings and training sessions as required.
- Work on special projects as assigned by department manager.
- Work in a safe manner in accordance to provincial and federal safety
legislation, as well as use of good common sense. Report any potential hazards
and unsafe behavior to management in order to have the situation corrected.
Qualifications
- Ability
to work a flexible schedule including weekends and evenings.
Age of majority is required in order to work in our facility as we have an
LCBO/Beer Store convenience outlet within our hardware store. - Smart Serve Certified is an asset.
- Social media marketing experience is a benefit.
- Friendly and helpful attitude toward customers.
- Excellent communication skills.
- High School graduate or equivalent.
- Willingness to learn.
- Strong mathematical skills.
Prior retail experience is beneficial. - Ability to lift and move 40lbs.
- Creative abilities for making attractive in-store displays.
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere.
Interested in applying?
To apply online, fill out the fields below and attach your resume and application form (optional).
To apply in store, print and fill out the application form, and drop it off in person with your resume and cover letter.
We will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.
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