Gift Cards | Home Hardware

FAQs

How can I purchase a Home Hardware Gift Card or E-Gift Card?

Standard and customized Home Hardware Gift Cards can be purchased in-store or online in any amount between $5 and $3,000.

Can I redeem Scene+™ points for Home Hardware Gift Cards?

Yes, customers can redeem Scene+ points for both digital and physical Home Hardware gift cards. For In-store redemption Customers can redeem up to 50,000 Scene+ points (value of $500.00) per day. Digital eGift cards can be redeemed online at sceneplus.ca

Where can I use my Home Hardware Gift Card?

Gift Cards can be redeemed in any Home Hardware, Home Hardware Building Centre, or Home Building Centre location in-store or online at Homehardware.ca

How do I check the balance of my Gift Card?

Gift Card balance checks can be done at any Home Hardware location. Alternatively, Customers can call 1-877-384-7818 to check their balance

Will my Gift Card expire or decrease in value?

Home Hardware Gift Cards that have a balance will never expire and are never subject to additional fees.

What if my Gift Card is lost or stolen?

Lost or stolen Gift Cards can only be replaced upon presentation of the original sales receipt. Replacement cards can only be reissued in-store at any Home Hardware, Home Hardware building Centre, or Home Hardware Building Centre location

What happens when I return something I paid for with a Gift Card?

If a gift card was used for payment and you return an item to one of our Home Hardware stores, the refund will be in the form of a Home Hardware Gift Card.

Can I return a Home Hardware Gift Card or exchange it for cash?

Home Hardware Gift Cards cannot be returned. Home Hardware Gift Cards cannot be redeemed for cash, unless required by law, or applied to any credit card or Home Hardware credit accounts.

Can I reload my Gift Card?

Physical Home Hardware Gift Cards can be reloaded at the customer service desk at any Home Hardware location. E-Gift Cards cannot be reloaded.

Can I use my Home Gift Card to pay my Scotiabank credit card?

Home Hardware Gift Cards cannot be used to make payments on any charge account.

I Purchased an eGift Card, and I am not sure if the transaction went through.

For customer support regarding our eGift card platform please contact 1-855-907-3199 or [email protected]

*No purchase necessary. Open to age of majority residents of Canada. Contest starts October 1, 2026, at 12:01 A.M. ET and ends October 31, 2026, at 11:59 P.M. ET. Ten (10) Prizes available, each consisting of one (1) $1,000.00 CAD Home Hardware eGift card. Odds depend on number of eligible entries. Mathematical skill-testing question required. Full Rules and entry details at https://homehardwarepromotion.ca/winyourpurchase2026.

Gift Card Scams

Gift card scams are becoming more prevalent in today's marketplace and are an issue for retailers and their customers.

How to Protect Yourself Against Gift Card Scams

Legitimate businesses or government agencies will never use Gift Cards as payment.
Do not respond to advertisements for Gift Cards. They are usually scams.
If you receive a call from a stranger indicating that a loved one needs help/ a government agency requires payment/they ask for payment of any kind through purchase of a Gift Card or they ask you to provide a gift card number: Stop and hang up.
Do not purchase any Gift Cards that have a PIN/CVC number visible/appear altered/damaged. When in doubt, ask an associate.
Always keep the sales receipt when purchasing a Gift Card for yourself or others.

FAQs

Gift Card Scams

How to Protect Yourself Against Gift Card Scams

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