Home Hardware

Covid-19

Here's How we serve our communities
As a truly Canadian company, we understand that many of our customers depend on us for products that are required for urgent home repairs. That’s why we appreciate you giving us the opportunity to deliver on your trust as we work around the clock to replenish what we can as quickly as possible. 

Our teams are doing an incredible job in serving their local communities and we are so grateful for their work and their support. Know that, the safety of our customers, staff and stores is our number one priority and we are following the recommendations of government and health authorities to ensure we are acting as responsible and safe corporate citizens.

As COVID-19 continues to impact so many of us, we have implemented an immediate response to ensure that our communities’ safety is our top priority. 

Our stores remain open across Canada and continue to offer services including in-store shopping, curbside pick-up, delivery and online orders. To keep us all safe, remember to practice social distancing. Customers can also shop online for items that will be delivered straight to your store. 

We appreciate the trust you place in us every day. Thank you for your support as we work to serve our local communities.

Product
We understand that supply and demand of essential products is critical to the health and safety of our customers. That’s why our dedicated team members are working tirelessly to replenish inventory, placing urgency on delivering essential items for our customers’ needs. 

Distribution Centres and Stores
We are committed to the health and safety of our organization and we are working closely with government and medical authorities to ensure our supply chain provides a safe shopping experience for communities across Canada.

Special Services
While our stores are independently owned, many stores are offering specialized services including customized in-store hours, online orders and deliveries for customers at home.

Team Members
As we work to prioritize the health and safety of everyone, our team members have been equipped with facilities and supplies to wash and sanitize their hands regularly. Stores have been provided with customer signage to encourage social distancing and our busiest locations are limiting the number of customers shopping at one time. We have also been cleaning our stores thoroughly and stores are adjusting the hours to meet the needs of their community. 

Events
We have cancelled all Home Hardware events and gatherings until further notice. Our bi-annual Home Hardware Market held in St. Jacobs, Ontario, which typically draws 7,500 attendees, is cancelled and is alternatively being held as a Virtual Online Market. 

As we work through this new reality, we want to show our appreciation to our team members, customers and stores for keeping each other safe and healthy. Thank you for doing your part to keep us all safe.